Privacy statement

If you are a volunteer, please see our ‘Privacy statement for our employees’ section.

When do we collect your personal data

• When you make a donation to us
• When you sign up to a campaign with us.
• When you register for, or attend one of our events, or enter one of our prize draws.
• When you contact us by email, telephone, letter or through our websites and such as info@had-int.org
• When you visit and use our websites and subdomains (See ‘Use of cookies’ section).
• When you interact with us on our social media platforms.

Why do we collect and use your personal data

• To process your donations and gift aid declarations.
• To keep you informed about our activities and ways to support us.Please note:
• We will only send you marketing materials by email, phone or SMT text if you have provided your consent. You can withdraw your consent at any time (See ‘Your rights over your personal data’ section).
• To deal with your queries, requests and responses to our projects and campaigns.
• To send you a confirmation of your donation and event registration.
• To send you a confirmation for venue booking
• To send a reply to your query
• To personalise our services, for example, we may use personal data you have given us and your interactions with our services to help us predict your interests and to send you marketing materials that we think might be of most interest to you.
• To improve our services, for example, if we are allowed, we may send you a survey to seek your feedback on our services.

In what situations do we collect personal data from other sources

• When you agree to support us through a third-party fundraising site such as Just Giving or Facebook Giving.
• If we are allowed to send you marketing materials, we may use sources in the public domain to check that your marketing preferences and contact details are accurate and uptodate. Examples of such sources include royal mail databases and the fundraising preference system.
• When we receive significant donations or support we may run a background check using publicly available sources and a third party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
• We may undertake programmes for high value fundraising using publicly available sources such as national and local press, charities commission, companies’ house and from social media sites like Facebook and LinkedIn. We will only use these sources where the data has been deliberately made public.

In what situations do we share personal data with other organisations

• If we receive gift aid from you, we may be required to share your personal data with Her Majesty’s Revenues & Customs (HMRC) to receive the tax rebate.
• With law enforcement agencies if we receive a valid legal instruction.
• If you register for one of our events or challenges, we may be required to share your personal data with event organisers for health and safety purposes.
• If you use a debit or credit card to make a donation or purchase, we will share your personal data with a payment processing partner.
• If we are allowed to send you marketing materials, we may share your personal data with a marketing company (such as a mailing house) to help us prepare and send out marketing materials on our behalf.
• If you have agreed to receive marketing emails or SMS texts from us, we may provide your email address and/or mobile phone number in an encrypted format to social media companies, such as Facebook, Instagram, Twitter, LinkedIn, Snapchat or YouTube, or to digital advertising companies that provide services to us by displaying our advertising to you on social media platforms and other websites, as well as identifying audiences with interests similar to yours. If you have opted out from receiving marketing emails or SMS texts from us, this will not prevent our advertisements being shown to you on a randomised basis, through the social media platforms own targeting algorithms, or based on cookie data. To completely stop seeing advertising from us on your social media platforms you will need to review the privacy settings on your social media account.
• If we receive a significant donation or support we may run a background check using a third party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.

We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.

• If we are required by law, we may share your personal data with data cleaning companies to ensure that the data we hold about you is accurate and up to date.

We only share personal data with another organisation if we have a legal basis to do so.

In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.

What is our legal basis for collecting and using personal data

Where we have your consent. For example, we will only send you emails, make telephone calls or send you SMS text messages with your consent. You can withdraw this consent at any time (See ‘Your rights over your personal data’ section).

Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, processing your donation made to us.

Where the processing is required under the law. For example, disclosing your personal data to a law enforcement agency if we receive a valid legal instruction.

Where the processing is in our legitimate interests. For example, we will send you communications and marketing materials unless you tell us to stop. (See ‘Your rights over your personal data’ section). We will only rely on this legal basis if your interests and fundamental rights do not override our interest.

We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements, for example, we are required to keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

For more information about our data retention policy including how long we keep your personal data, please contact the Data Protection Lead.

Telephone: 0800 520 0000

Email: dataprotection@irworldwide.org

Post: Data Protection Lead, Islamic Relief, 19 Rea Street South, Digbeth, Birmingham, B5 6LB

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Data Protection Lead.

Telephone: 0800 520 0000

Email: dataprotection@irworldwide.org

Post: Data Protection Lead, Islamic Relief, 19 Rea Street South, Digbeth, Birmingham, B5 6LB

If you are unhappy with how we deal with your complaint or concern you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/

You also have the right to make your compliant to the ICO direct. However, they may advise you to contact us to see if the matter can be resolved in the first instance.