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Course overview
The ability to communicate interpersonally is crucial to personal and professional success. From initial interviews and participating in meetings to leading diverse teams and managing departments, interpersonal communication skills will largely determine employees’ success at work. Effective communication (both verbally and in writing) becomes even more important at senior levels, as it plays a central role in delegation, evaluation, and preventing conflict in the workplace. The important of interpersonal communication skills extends over the entire spectrum of professions, not least the charity sector.
Main objectives:
What will you learn?
- 1
The barriers to effective communication and how to overcome them.
- 2
How to demonstrate active listening skills and techniques.
- 3
How to use assertiveness skills in communications.
- 4
How to utilise verbal and non-verbal communication at the workplace.
- 5
How to conduct difficult conversations with employees.
- 6
How to give constructive feedback.
- 7
How to resolve conflict in the workplace.
- 8
How to evaluate your own interpersonal skills and identify areas for further development.
L&D team
The Learning and Development team have extensive experience delivering this training course, designed specifically for the needs of NGO and charity sector. They are well-equipped to take your skills to the next level with techniques that suit your learning style, be it at our bespoke training centre in Birmingham or via our new virtual space.
HAD empowers trainers in local communities to equip themselves with the skills needed to effectively transfer their knowledge to their peers, fostering long-term sustainability.
